REQUEST FOR PROPOSALS (RFP): NO: 4000004980 AFTER HOURS CALL CENTER
MULTNOMAH COUNTY, OR
Proposals due: August 29, 2016
@ 4:00 pm
Pre-Proposal Conference: There will be an optional Pre-Proposal Conference on August 11, 2016 at the Lincoln Building, First Floor Pine Room, 421 SW Oak St., Portland, OR 97204 at 9:00 a.m.
Proposals must be sealed in their entirety, and the packaging clearly marked with the Proposer’s name, address, and RFP number. Proposals will be received until, but not after, 4:00 PM, by Multnomah County Purchasing, 501 SE Hawthorne Blvd., Suite 125, Portland, OR 97214, for:
SUMMARY: The Multnomah County Department of County Human Services (DCHS), Aging, Disability and Veterans Services Division (ADVSD) is seeking Proposers from whom it may purchase After Hours Call Center services for the Aging Disability Resource Connection (ADRC) Helpline and the Public Guardian program. The County staffs these programs with internal employees during standard County business days, Monday through Friday from 8:00 AM to 5:00 PM, and wishes to contract with one (1) agency for After Hours Call Center services for the purpose of answering calls to the ADRC Helpline and to the Public Guardian program during the hours that ADVSD is closed: nights; weekends; County holidays; and emergency closures, such as inclement weather.
A copy of the RFP is available for download at the Purchasing website: www.multco purch.org, or can be picked up at the Multnomah County Purchasing bid desk, 501 SE Hawthorne Blvd, Suite 125, Portland, OR 97214. Phone (503) 988-5111, Fax (503) 988-3252.
Multnomah County reserves the right to reject any or all proposals if not in compliance with the Request for Proposals (RFP) procedures and requirements and to reject any or all proposals or to cancel the solicitation if Multnomah County finds it is in the public interest to do so.
MULTNOMAH COUNTY PURCHASING
Published Aug. 5, 2016.